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INDEPENDENCE DAY GALA 
Independence Day Sale! - Flat 40% OFF Storewide
Limited Time Freebie Available- Download Here

Frequently Asked Questions

  1. Login to your account using your email and password. Or Login with gmail or facebook.
  2. After login You can see the "Downloads" icon and button on top menu. (Check attached image for reference). Click to this link to open download Page

 

  1. After Click on Download you will be redirected to Download page, where you can find all your old and new downloads at one place.
  1. Login to your account using your email and password. Or Login with gmail or facebook.
  2. Open any product which you want to buy and read check their information block, where you can see a message.
  3. You have already bought this product That's mean this design is already available to download.
  4. Simply Visit Download section to get your files.

 


Grab Your Daily Free Gift Here

Free Gift Offer is a Special Offer for our Beloved Customers. We have free gifts for every one who shops min $2  purchase from our shop.

Note: Free Gift will not be available during the Sale. Free gift won't be available everytime. If Free gift available it will be appear on your Cart Page. If not available then it won't show up anywhere.

Types Of Gifts

  1. Fixed Gift: you would not have the choice to select the gifts. Gift(s) will be added to your cart automatically according to your shopping/cart value.
  2. Choice based Gift: Here you would have the choice to select gift(s) according to your shopping/cart value. It won't be added to your cart automatically. You have to add the gifts manually to your cart. 

Terms & Conditions

  • Gifts are available for every customer, who spend over $2 up to $100.
  • Gifts can be changed on a daily/weekly/monthly basis.
  • During the Gift period, these Products/Patterns won't be available for normal purchase.
  • Gift Ranges are defined on the Cart Page.
  • e.g; $2 - $5 shopping allows you to add 1 Free gift.
  • e.g; $5 - $10 shopping allows you to add 2 Free gift and so on.
  • *If you add more gifts than you are allowed to, you would not be able to proceed to checkout.
  • We reserve all the rights to change/discard/remove gifts at any time.

How To claim My Free Gift or Gifts?

  • First, login to your account.
  • Then, Add your desired products to your cart and visit Cart PageClick here to visit Cart Page
  • On the Cart Page you will see a message as shown in image down below.
  • The message will tell you How Many Free Gifts are available for you according to your cart value. The more your cart value is, the more gifts you get.

  • Scroll Down a bit and check available gifts.
  • If you like any gift simply click on ADD CART, as shown in given image below.
  • After adding to cart you can proceed for the checkout.
  • *If you add more gifts than you are allowed to, you would not be able to proceed to checkout.

Please watch this video we have explained how you can pay via credit/debit card



1. Proceed with Paypal.
2. Type your email which is not registered or not used on PayPal before.
3. Click on Next Button.
4. It will ask your card details, Now simply fill out the form and click on agree and Pay.

Please follow these steps to pay with a credit card.
  1.  Products marked with *** are not available in the desired quantity or not in stock!
  2. Getting error...! That's mean you are trying to purchase 2 quantity of digital downloadable items.
  3. Simply reduce the quantity to 1 by down arrow  and bring it to 1 then click on update icon 


  1. Send an email with your both order number.
  2. We will give you Store Credits to buy any other design of the amount of designs. 
  1. Click here to Contact Us or send an email Falcon.embroidery@gmail.com with Payment proof.
  2. We will fix your issue with in 8 - 16 hours.
  1. Go to you Account and See left side menu you will find the "Store Credits" Tab over there.
  2. Or see main menu and find out a $ Sign and Credits on menu.
  3. You can find your credits and their usage details 


  1. Simply buy any thing from our shop, Store Credits will be applied first, If you have store credits.
  2. Rest of the ammount will paid via PayPal or credit/debit card.



  1. Due to the Digital Nature of Products you can't cancel your order.
  2. But you can Cancel finished embroidery orders with in 24 hours.
  3. Simply email us we will cancel your order.
  1. We don't offer refund due to the digital nature of products.

Every operating system have default zip extractor, Please watch the mention tutorial to learn how to open zip files. 

  1. Windows 10: https://www.youtube.com/watch?v=r9hpiyzOOTY
  2. Mac Book: https://www.youtube.com/watch?v=0_GrJykkc90
  3. iPhone or iPad: https://www.youtube.com/watch?v=l8QGEyy-wPw

You can use External Software if you are unable to unzip with default extractor. 

  1. WinRAR: https://www.youtube.com/watch?v=dqsU5v6zbEE
  2. 7Zip: https://www.youtube.com/watch?v=Gm1-EDnVydY
  1. There are many factors, which effect on final results.
  2. Please send us an email with given information, Our QA Department will respond you with in 24 hours.
  • Sewout Image.
  • Machine Name.
  • Stablizer name and how many layer.
  • Fabric name.
  • Thread name.
  • FIles which you download from our website, we will make sure you didn't change any thing in the file.
  • which Needle.
  • At what step did you face issue.