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Frequently Asked Questions

  1. Login to your account using your email and password. Or Login with gmail or facebook.
  2. After login You can see the "Downloads" icon and button on top menu. (Check attached image for reference). Click to this link to open download Page


  1. After Click on Download you will be redirected to Download page, where you can find all your old and new downloads at one place.
  1. Login to your account using your email and password. Or Login with gmail or facebook.
  2. Open any product which you want to buy and read check their information block, where you can see a message.
  3. You have already bought this product That's mean this design is already available to download.
  4. Simply Visit Download section to get your files.


Please watch this video we have explained how you can pay via credit/debit card

1. Proceed with Paypal.
2. Type your email which is not registered or not used on PayPal before.
3. Click on Next Button.
4. It will ask your card details, Now simply fill out the form and click on agree and Pay.

Please follow these steps to pay with a credit card.
  1.  Products marked with *** are not available in the desired quantity or not in stock!
  2. Getting error...! That's mean you are trying to purchase 2 quantity of digital downloadable items.
  3. Simply reduce the quantity to 1 by down arrow  and bring it to 1 then click on update icon 

  1. Send an email with your both order number.
  2. We will give you Store Credits to buy any other design of the amount of designs. 
  1. Click here to Contact Us or send an email with Payment proof.
  2. We will fix your issue with in 8 - 16 hours.
  1. Go to you Account and See left side menu you will find the "Store Credits" Tab over there.
  2. Or see main menu and find out a $ Sign and Credits on menu.
  3. You can find your credits and their usage details 

  1. Simply buy any thing from our shop, Store Credits will be applied first, If you have store credits.
  2. Rest of the ammount will paid via PayPal or credit/debit card.

  1. Due to the Digital Nature of Products you can't cancel your order.
  2. But you can Cancel finished embroidery orders with in 24 hours.
  3. Simply email us we will cancel your order.
  1. There are many factors, which effect on final results.
  2. Please send us an email with given information, Our QA Department will respond you with in 24 hours.
  • Sewout Image.
  • Machine Name.
  • Stablizer name and how many layer.
  • Fabric name.
  • Thread name.
  • FIles which you download from our website, we will make sure you didn't change any thing in the file.
  • which Needle.
  • At what step did you face issue.
  1. We don't offer refund due to the digital nature of products.

Every operating system have default zip extractor, Please watch the mention tutorial to learn how to open zip files. 

  1. Windows 10:
  2. Mac Book:
  3. iPhone or iPad:

You can use External Software if you are unable to unzip with default extractor. 

  1. WinRAR:
  2. 7Zip: